Terms & Conditions

Order deadline:  

  • Same day orders are available all day, orders that are made a day in advance ensure particular flowers/delivery to area is available.
  • Specific delivery time is available – please contact us in advance to organise your order.
  • Weekend deliveries- available on Sunday if orders are placed by 4 pm Saturday.

Substitution:

  • Due to seasonal & regional availability of flowers, foliage, wraps, add-ons & containers. We will substitute to make sure you get the overall shape/colour scheme & feel of the item and value.
  •  Our florists will do their best to substitute the product that is unavailable at the time to complement the image on the website. This policy applies so that we can ensure that the recipient receives the best possible blooms on the day of delivery.
  • We reserve the right to substitute goods of equal or greater value.

Delivery: 

  • We offer delivery around western metropolitan area, rates are calculated based on km distance.
  • For international orders please phone us (we will process it with our international florist network system).
  • Orders will not be dispatched until payment in full has been received. We will contact you as soon as possible if we have issues and the payment has not been processed
  • It is your obligation to enter the correct delivery address details at the time of ordering. If the delivery details you have given are incorrect and you require a re-delivery this will be at your own expense.
  • It is your responsibility to check if the recipient is home on the day of the delivery. If they are not home and it is safe to do so the courier will leave it near the front door. However, if it is not safe we will leave a calling card and try to return the same day but at an extra delivery cost to you.

Returns policy:

  • We don’t offer a refund even if a product returned to us is unused and not damaged. Please note that returns will only occur in case we sent you the incorrect products.
  • If we are not made aware of any issues with your order i.e. order not delivered/given incorrect address (within 24 hours) it is out of our control; thus, no refund is issued.